Reference

Privacy at mambaslot — Clear, Direct, Yours to Control

We collect only what we need to keep your account secure, process your DANA, OVO, GoPay and QRIS deposits, and deliver the games and tables you've opened your…

Account & transaction dataDevice and login securityYour withdrawal verification
mambaslot Privacy at mambaslot — Clear, Direct, Yours to Control
REACH US ANYTIME

How to Ask Questions About Your Privacy

Team online

Live Chat

Open the chat widget in the bottom-right corner of your lobby or this site. Our team responds to privacy questions every day, 09:00–23:00 Jakarta time.

Email Support

Send your request to [email protected]. Include your account username and describe what information you want to access, update or remove.

Account Settings

Log in, go to Settings > Privacy & Data. You'll see your profile data, active sessions, and a download button for all your account information in one file.

DATA SECURITY STEPS

How We Protect and Manage Your Information

Encryption and Storage

All your personal data — name, email, payment details — is encrypted in transit and at rest. We store it on secure servers in data centres that comply with international security standards.

Retention Policy

We keep your account data for as long as your account is open. After you close your account, we retain records for 5 years to meet local legal and tax obligations, then delete them.

Access and Correction

You can request a full copy of your data, or ask us to correct errors, through Account Settings or by emailing [email protected]. We respond within 7 business days.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which games are played most. You can disable non-essential cookies in your browser settings without losing account access.

Third-Party Sharing

We share your data only with payment processors (for DANA, OVO, GoPay, QRIS and bank transfers), game studios (to serve live tables and slots), and legal authorities when required by law.

Security Alerts

If we detect suspicious login attempts or unusual withdrawal requests on your account, we'll email and SMS you immediately. Check your Settings > Security to review recent activity and active devices.

What Indonesia Players Ask About Their Data

Yes. Log in to mambaslot, go to Settings > Privacy & Data, and click Download My Data. We'll email you a file with your profile, transaction history, game activity and device logs within 24 hours. Players in Denpasar, Yogyakarta and across Indonesia can use this feature to keep a copy or move to another platform.

We retain your DANA, OVO, GoPay and QRIS details for 90 days after each transaction to resolve payment disputes and verify settlement. After that, we delete the payment record. Your account profile and transaction history stay on file for 5 years to comply with local tax and anti-money-laundering rules.

Only if you've opted in or we've sent you promotional content before. You can turn off promotional emails and SMS at any time in Account Settings > Communication Preferences. We'll still send you account security alerts and legal notices regardless of your preference.

We'll close your account immediately and delete your personal data within 30 days, except transaction records and identity documents we must keep for 5 years under local law. Any remaining balance in your wallet must be withdrawn first; unclaimed funds are forfeited after 90 days of account closure.

No. We never sell your personal information. We share data only with payment processors to complete transactions, game studios to deliver live tables and slots, and authorities if legally required. We do not share it for marketing or data broking.

Log in and go to Settings > Security > Active Sessions. You'll see a list of all devices currently logged into your account, with location and timestamp. Click End Session to log out any device you don't recognize.

Change your password immediately, then contact our security team via live chat or [email protected] with details. We'll review your account for unauthorized activity, reset your sessions if needed, and advise you on next steps within 24 hours.